If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: We only replace items if they are defective or damaged. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your purchase is valid for exchange or store credit within 7 days of purchase. If you have not replied after 21 days, we reserve the right to place the item back on inventory and a store credit will be issued. You have 21 days upon receiving notification to respond. In case the package is sent back to us, we will notify you of the incorrect address. Please make sure your shipping address is correct before placing your order. Any lost, stolen, or damaged packages must be reported as a claim to USPS. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-80). Urban Street Wear is not responsible for lost or stolen packages. Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. Express shipping is the only guarantee service we provided. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Puerto Rico residents may receive their package in one business day. Shipping is FREE if your order is over $400 (Except Outerwear & Sneakers). Items are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered.
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